Your Privacy Is Important To Us
We want you to know that when you use one of the UAL family ("United") Internet Web sites, and when you provide us with information off-line, the privacy of your personally identifiable information will be respected and protected. While United strives to take reasonable measures to protect the privacy of our customers, this Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting the information you provide to us.

Please note that security regulations may require us to provide government agencies access to any data you disclose to us.

With respect to online transactions, this Privacy Policy applies to transactions conducted on united.com, and any other web site within the UAL family related to United's [European] operations. This policy does not apply to United Cargo transactions, including, but not limited to, those conducted on unitedcargo.com, nor does this policy apply to transactions conducted with Continental Airlines, including, but not limited to, those conducted on www.continental.com. For the privacy policy of Continental Airlines, please visit www.continental.com. For the privacy policies of web sites outside of the UAL family, like United Vacations, Orbitz, Travelocity, or Expedia, please see their web sites for the policies that apply.

What information do we collect?
United collects and maintains personally identifiable information about customers through our web sites and through off-line transactions such as over the telephone, through a United reservations agent or other travel agent, and in person at United counters or at the Red Carpet Club. Personally identifiable information includes, but is not limited to, your name, address, passport number, credit card numbers, phone numbers, and email address. In addition, when you use our web sites, certain user information and site activity data is collected. Further details on the information we collect is described below.

MileagePlus® Information
When you enroll in MileagePlus, or if you are already a MileagePlus member, we collect specific information such as your name, address, phone numbers, email address, MileagePlus number, password and a password reminder.

Traveler's Profile Information
When you enroll in MileagePlus or activate your MileagePlus account, an optional traveller profile can be created for your convenience. You are not required to complete a profile to use our web sites for your reservations. In order to complete your traveller's profile, the following information may be requested: credit card type, number, expiration date and billing address, telephone numbers, email addresses, general requests or special needs, travel preferences and loyalty program information. It is important to note that we may also from time to time collect data from you in relation to your travel, such as information relating to special dietary requirements, health information and details of your religion. These, amongst others, are classified as "sensitive personal data".

On-line Purchases
It is not required that you be a MileagePlus member, activate your MileagePlus account on one of our web sites, or complete a traveller's profile in order to make reservations on one of our web sites. However, MileagePlus membership and a traveller's profile will allow you to complete a reservation more quickly and give you online access to your MileagePlus account information, past transactions, and special services. If you purchase as a guest, information such as billing, contact, and preferences will be collected in order to execute the transaction.

Promotions
We occasionally sponsor promotions to give members the opportunity to win various prizes. Information collected for promotions can include contact information, such as email address, and survey questions.

Cookies
By using one of our web sites, some information may automatically be collected by our web servers as you browse our site. United also collects information by using technologies and methodologies that enable tracking, such as "cookies" and "web beacons".

Cookies are small bits of information that are stored on your computer by your web browser. Web beacons (also called "pixel tags") are small strings of code placed on a web page for the purpose of monitoring the activity of site users on the web page. Cookies and web beacons help establish a user session and allow our server to correctly provide site users with the appropriate information, advertisements and services.

Domain names
In general, you can visit most parts of our web sites without telling us who you are or revealing any information about yourself. Our web servers identify the domain names and IP addresses of visitors, where applicable, but this is not captured as PII.

Off-line purchases: Reservations by telephone, travel agent, or ticket counter
In order to book your reservation with a United reservations agent, a travel agent (including online travel agents outside of the UAL family), or a customer service representative (collectively, "Reservations Agents"), Reservations Agents collect data such as credit card numbers, passport numbers, birth date, name, addresses, email addresses, and telephone numbers. Telephone calls to Reservations Agents may be monitored and/or recorded and by continuing with the call, you will be warned about this monitoring and/or recording and you are deemed to consent to it when you do not hang up the telephone after being informed about such monitoring and/or recording.

Red Carpet Club
United may collect PII such as name, addresses, email addresses, telephone numbers, and credit card numbers, in order to provide service to members of its Red Carpet Club.

In-flight
If a medical or other emergency occurs while onboard, boarding, or disembarking a United aircraft, United may share customer information with third-party medical or other safety personnel as necessary. Additionally, United may collect credit card and MileagePlus information in-flight to enable present and/or future purchases.

Children
Due to the nature of our services, travel purchase information—including personal information—may be collected by United from children under the age of 13 when necessary to comply with federal aviation or security regulations or for safety or security reasons, or as otherwise necessary for United to provide services. We may retain personal information when necessary to provide transportation to a child under 13. United does not knowingly collect personally identifiable information online from children under the age of 13 other than when necessary to comply with federal aviation or security regulations or for safety and security reasons. In addition, if you learn that your child has provided us with personal information online without your knowledge, you may contact us by sending an email to web-mpi@united.com, or by calling 1-800-421-4655 and ask us to delete this information from our records.

How do we use your information?

We do not intend to use your personally identifiable information collected through this site or off-line in ways not described here without first providing you the opportunity to opt-out of that use.

Information collected during transactions
We provide information collected from you to airlines, car rental agencies, hotels, travel agencies or other contracted third parties to facilitate the successful fulfilment of your travel arrangements or for the specific purpose for which you provided the information. As an added service your purchase behaviour may also be analyzed to identify and present offers that may be of interest to you subject to your opting out as described below.

MileagePlus®
Information collected from MileagePlus members is used to enrol you in MileagePlus and ensure that you receive applicable mileage credit for travel purchases for participating flights and other MileagePlus participating vendor (partner) activities. This information is also used to communicate with you on your MileagePlus account status and notify you of any special promotions for which you might be eligible. On occasion, we may provide customer mailing list and email addresses to reputable, carefully-screened MileagePlus partners or other companies whose services or products may be of interest to you. (You may unsubscribe by Opting-Out, as described below.) Sharing of customer lists may also provide you with the opportunity to earn bonus miles for non-flight activity. As indicated, we require strict contractual obligations from these third parties to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information.

Traveler’s profile information
We use traveller's profile information to perform a number of functions including 1) pre-filling certain data fields to eliminate you from having to type the same information multiple times 2) performing certain booking functions, 3) billing you for your reservation, 4) sending you offers that may be of value unless you opt out, as described below and 5) notifying you of a flight change, reservation confirmation or a special fare offering.

Emails
We use email addresses to deliver information relevant to our customers, such as reservation confirmations, account information, notification services, and for administrative reasons. In addition, you may have an opportunity to select your interest in receiving information about fare specials, new services, promotions, noteworthy news and surveys by email which we will send to you. We hope you will find these updates interesting and informative. Of course, if you would rather not receive this information, you may opt-out of receiving such emails as described below.

Online surveys and promotions
We value the opinions of our customers and want to improve your travel experience and our service offerings; therefore, from time to time, we will conduct research surveys. We may also contract with third parties to perform the research, but the use of the customer data by that third party is limited solely to that survey initiative and is protected by a confidentiality agreement.

Generally, unless otherwise stated in the promotion or survey, contact information collected for promotions is only used to notify promotion winners, to provide updates regarding promotion offers, and to develop improved promotions and other service enhancements.

Flight status alerts/Wireless services
Our customers can register for Flight status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible, information already provided will be used for the delivery of these services. Participation in Flight status alerts and other wireless services is optional.

Cookies
Cookies help establish a user session and allow our server to correctly provide site users with the appropriate information, advertisements and services. We also use cookies to ensure you obtain the information you request and to authenticate your authority to access the site. If you are a registered user on our site and you elect to have the site store your MileagePlus number, the cookie stored on your computer will contain your MileagePlus number. We also use cookies and web beacons to track the usage of our web sites in order to improve the site according to our customers' needs.

United may enter into agreements with third party companies to serve advertisements and information to site users. United may use its cookies and web beacons when working with these companies to provide them information regarding use of the site or to serve you advertisements when you visit our site. These companies may use the non-personally identifiable information about your visit to make available goods and services of interest to you.

In addition, some third-party advertising technology used by United to deliver advertisements may employ a separate cookie. This technology may be delivered via visits to our web site, email messages, or otherwise. This technology uses non-personally identifiable information about your visits to this web site and other web sites, as well as information about your methods of communication with us, in order to provide you with more relevant information, advertisements, and services. Web beacons on some pages of our site, in conjunction with these advertising cookies and our other cookies, enable the third party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this site or other sites, and to learn which advertisements bring users to our web site or otherwise take action. If you do not want your non-personally identifiable information to be used to provide you with more relevant information, advertisements, or services, you can change the settings on your Internet browser to reject cookies and this will also disable our web beacons. Please consult your chosen Internet browser for instructions on how to change your cookie handling settings.

If you are a registered user on our site and you elect to have the site store your MileagePlus number, the cookie stored on your computer will contain your MileagePlus number. While most people accept cookies, you can configure your browser to not accept cookies from us or from third party companies, like the third party ad servers. If you choose not to accept our cookies, however, and are a registered user, you will not have access to your personal information on this site such as your user profile, itineraries, award travel, upgrades and MileagePlus summary information. Although you cannot log into the site as a registered user if you disable our cookies, you can still purchase on the site by logging in as a guest.

Domain names
Information regarding domain names is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar site usage information in order to know how to improve the site's content.

Children
No information we collect from children known to be under the age of 13 is used for any marketing or promotional purposes whatsoever, by either us, our affiliates, or our third party sponsors. We use the information collected about children known to be under 13 only to provide services. We will give out personal information about children if required by law, for example, to comply with a court order or subpoena or to protect the safety and security of visitors and our sites.

Law Enforcement / Legal processes / Other uses
United may disclose personal information if required to do so by law, court order, subpoena or other legal process, as requested by a governmental or law enforcement authority, or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary.

How can you access your information?
If you are registered on one of our web sites, you can create, view or update your Traveler's Profile and MileagePlus account by accessing them through the UAL family web site Log-in. If you are not registered on one of our web sites, you can review and request changes to your personally identifiable information collected by United by calling United's local office or by clicking on the customer service option on the homepage of united.com or the UAL family web site for your area.

How is the information collected online protected?
United maintains strict physical, electronic and procedural safeguards to protect personal information and regularly reviews its security standards and procedures to protect against unauthorized access to PII. When you place orders to purchase services or access your MileagePlus account information, we use secure servers to protect your personal information. Secure Socket Layer (SSL) software encrypts the personal information that is transmitted between you and our web sites.

Although United takes reasonable steps to safeguard and to prevent unauthorized access to your private information, it cannot be responsible for the acts of those who gain unauthorized access, and United makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.

How can you opt out?
If you do not want United to use or share your personal information for the purpose of sending you email marketing or promotional materials, please go to the UAL family web site you are using and follow the instructions to amend your preferences accordingly. In addition, emails sent to you will also contain a message on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other electronic messages for administrative purposes.

Other sites
This Privacy Policy, to the extent it covers Internet use, covers only the UAL family web sites and does not cover any other site, including those related to this site such as unitedvacations.com, unitedcargo.com or the non-U.S. United sites, nor does this policy apply to unitedcontinentalholdings.com or transactions conducted with Continental Airlines, including, but not limited to, those conducted on www.continental.com. For the privacy policy of Continental Airlines, please visit www.continental.com. While we make every effort to protect your information on our web sites, we do not control the policies of other sites (including those we may link to). We have no control over other sites' privacy policies or use of any personal information you or others may share with them. Please do not assume that our Privacy Policy covers those other sites.”

Protect your personal information
In order to protect your privacy and United's proprietary databases and systems, we recommend that you do not share any of your PII, such as MileagePlus number or password, with any third-party information aggregators that would allow them access to sensitive account information.

How can you contact us?
If you have comments or questions about this Privacy Policy, please email us at customervoice9@united.com. Please reference this Privacy Policy in those communications.

What If You Do Not Provide Your Personally Identifiable Information?
If you do not provide your personal information to us, we may not be able to provide you with our products or services.

Legal effect and changes to the policy
As indicated, this Privacy Policy is not a contract nor does it otherwise create any legal rights or obligations. Rather, this Privacy Policy merely reflects guidelines setting forth United's intended business practices. However, by using this web site, and/or by providing personal information to United online or off-line, you consent to the collection and use of such information by United, its affiliates, partners, contractors and permitted agents consistent with applicable laws. Also, United, in its discretion, may amend, interpret, modify, or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this site, and your continued use constitutes your consent to those changes. Thank you for taking the time to read this Privacy Policy.